Refund Policy

Our policy is valid for a period of 7 calendar days from the date of the purchase. If you are not satisfied with the service for any reason you can ask for a refund. A pro-rated refund will be issued for the unused portion of the service. If the period of 7 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.

 

Refund requirements

The following criteria must be met to qualify for a refund:

  • Service malfunctions or doesn’t work as described

If the conditions listed above are not met, we reserve the right not to issue a refund. It’s important to keep in mind that there is often a difference between a service that doesn’t work and a situation where you are receiving an error message. Error messages could be related to an incorrect setup, configuration or software and as a result the service is not working.

 

Additional services

Please note that any additional services, custom work or technical support are non-refundable as our time cannot be recovered.

 

Contacting us

If you have any questions about this Policy, please contact us.

This document was last updated on March 31, 2018

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